Terms And Conditions
ONLINE BOOKINGS
Reservations are recommended in advance to avoid disappointment. Simply visit our book now page to select your preferred location and scenic flight then follow the prompts to complete your online booking.
Please Note: A credit card is required to pre-authorise and guarantee your booking. Payment for your flight can be made on the day of your departure. Should you fail to show for the trip when space is guaranteed, your credit card will be debited with the total amount of the booked activity.
MINIMUM NUMBERS
All flights have a minimum passenger number for departures. Bookings will be accepted for numbers less than the required minimum as we will coordinate to achieve the required minimum. Clients are required to reconfirm their reservation the day prior to flying by calling The Helicopter Line base where they have booked to fly. For contact numbers visit our contact us page.
WEIGHT RESTRICTIONS
Our team will weigh all passengers at check in. If your actual weight at check in is 15kg (33lb) or more than your declared weight at booking, your booking may need to be rescheduled and would be subject to flight availability.
CANCELLATION AND REFUND POLICY
Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of The Helicopter Line aviation bases for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be provided.
No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.
COVID-19 CANCELLATION AND REFUND POLICY
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organise a reschedule or refund.
RISK DISCLOSURE
All activity inherently involves risks and potential hazards, and we cannot anticipate or eliminate all risks, however together we can manage and mitigate risk. Often, we are operating in unmodified and uncontrolled terrain and a balanced and conservative approach is taken to accommodate changing conditions. Our risk management includes monitoring of natural hazards including potential atmospheric, land or water related occurrences. (Landslides, earthquakes, tsunami, volcanic, storms, flooding, avalanche, rock, or ice fall).
We provide information to participants before and during the activity to ensure their participation suits their ability and objectives and is as safe as practicable with any potential changes identified prior or during the trip.
It is important clients acknowledge there are risks, understand safety information and briefings before and during their activity and follow the instructions set out by our experienced and trained teams.
Prevention of accidents and incidents is key in all our operations, and this is achieved when we all approach activities with care, control, and responsibility.
SAFETY MANAGEMENT
The Helicopter Line is committed to ensuring the highest level of safety of all staff, visitors, contractors, and others who may interact with any part of our activities.
This is achieved through developing and maintaining a culture where safety is our paramount consideration in everything we do.
We actively promote safety objectives, not only in the operation of our assets and equipment, but also through maintenance practices, the management of passengers and the training and competency assessment of all staff to a very high standard.
Our teams of experienced and capable managers and skilled staff have specialist knowledge relevant to each of our aviation, marine and adventure operations.
We have implemented Safety Management Systems approved by the relevant regulators.
Should other providers be contracted to deliver services, we check to ensure operators are regulated and audited for H&S compliance to a high standard.
