Privacy Policy

Your privacy is critically important to us, and we are committed to safeguarding your personal information. If you have any questions, please contact us at marketing@totallytourism.co.nz

OUR PRIVACY PRINCIPLES

• Minimal Information Collection: We only request and collect personal information that is necessary for us to operate our services.
• Data Retention: We retain personal information only for as long as it is needed for the purposes for which it was collected.
• Transparency and Control: We strive to make it easy for you to control how your information is shared and used, including making information public or private.
• Full Disclosure: We aim to be transparent about how we collect, use, and share your personal information.

APPLICABILITY

This Privacy Policy applies to information collected when you use:

• Our website www.helicopter.co.nz
• Bookings made in person or through a third-party booking agent
• Throughout this policy, our website, products, and services are collectively referred to as "Services."
• If you want to know which The Helicopter Line company is responsible for your data, please see the section below on Controllers and Responsible Companies.
• Note: This Privacy Policy does not cover products or services with separate privacy policies.

INFORMATION WE COLLECT

We collect information about you in three ways:

1. Information You Provide

• Basic Information - for booking purposes, such as your name and email address.
• Transaction and Billing Information - Payment details necessary for processing transactions.
• Communications - Information from interactions with us, such as responses to surveys or customer service communications.

2. Information We Collect Automatically

• Log Information - Details like browser type, IP address, and access times.
• Usage Information - Actions taken on our website, such as button clicks and chatbot interactions.
• Location Information - Approximate location derived from your IP address.
• Cookies & Technologies - Cookies and pixel tags to track usage and preferences.

3. Information from Other Sources

• Social Media - Information from interactions on platforms like Facebook or Instagram.

HOW AND WHY WE USE YOUR INFORMATION

We use your information for the following purposes:

• Service Provision: To manage bookings and communicate confirmations.
• Service Improvement: To develop and enhance our offerings.
• Analysis and Monitoring: To understand usage patterns and improve effectiveness.
• Security: To protect against fraud and maintain service integrity.
• Communication: To inform you about offers and updates.
• Personalisation: To tailor your experience and content recommendations.

LEGAL BASES FOR PROCESSING (EU)

• Contract Fulfillment: Necessary for fulfilling contractual obligations.
• Legal Compliance: To meet legal obligations.
• Vital Interests: To protect your or others' vital interests.
• Legitimate Interests: To improve and safeguard our services.
• Consent: For specific actions like cookie placement.

SHARING INFORMATION

We do not sell personal information. We may share information in the following scenarios:

• With Subsidiaries and Contractors: For service provision and processing.
• With Third-Party Vendors: For tasks like payment processing and marketing.
• Legal Requirements: In response to legal requests or to protect rights.
• Business Transfers: In connection with mergers or acquisitions.
• With Your Consent: For authorised third-party sharing.
• Aggregated Data: For statistical purposes that do not identify individuals.
• Public Information: Information you choose to make public, such as social media posts, may be indexed by search engines and seen by others.

DATA RETENTION

We retain information only as long as necessary for its intended purpose, as noted above. For instance:

• Web Server Logs: Kept for approximately 3 years.
• Google Analytics: Data retained for 26 months.

SECURITY

We employ measures to protect your information from unauthorized access and use, though no online service is completely secure.

YOUR CHOICES

You can:

• Limit Information - Provide only required details.
• Control Mobile Device Data - Adjust settings to limit data collection.
• Opt-Out of Communications - Unsubscribe from promotional emails.
• Reject Cookies - Use browser settings to block cookies, though some features may be affected.

YOUR RIGHTS (EU)

Under GDPR, you have the right to:

• Access - Request access to your data.
• Correction/Deletion - Request changes or removal of data.
• Objection - Object to certain uses of your data.
• Restriction - Request limitations on data processing.
• Portability - Request data transfer.

If you have difficulties, contact us using the details below.

OTHER CONSIDERATIONS

• Ads and Analytics: Third parties may use tracking technologies for ads and analytics. This policy does not cover their practices.
• Policy Changes: We may update this Privacy Policy periodically. Please check this page for updates.

CONTROLLERS AND RESPONSIBLE COMPANIES

The Helicopter Line is owned by Totally Tourism Ltd. The responsible company for your data typically depends on the specific service used.

HOW TO REACH US

For questions or to exercise your rights, please contact us at:
Email: marketing@totallytourism.co.nz